Returns & Exchanges

At Aevora Lab, we want you to shop with confidence. If there is an issue with your order, we will work with you to find a fair outcome in line with this Refund Policy and your rights under Australian Consumer Law.

1. Australian Consumer Law

Nothing here excludes your rights under Australian Consumer Law. Major failures may entitle you to a refund, replacement, or compensation.

2. Change of Mind Returns

We do not accept change-of-mind returns for used or installed diffusers, or opened fragrance oils. Unused, unopened, resalable items may be eligible for return within 14 days of delivery, subject to approval and proof of purchase.

3. Return Shipping Costs

Return shipping costs are the customer's responsibility for approved change-of-mind returns; original shipping charges are non-refundable.

4. Damaged, Faulty or Incorrect Items

Contact us within 48 hours of delivery with your order number, a description of the issue, and photos or videos.

5. Non-Returnable Items

Opened fragrance oils, used diffusers, gift cards, and custom commercial orders are not eligible for return unless required by law.

6. How to Request a Return

Email support@aevoralab.com.au with your name, order number, reason for return, and photos. Returns without prior approval may be refused.

7. Refund Processing

Approved refunds are processed to your original payment method within 10 business days of us receiving and inspecting the return.

8. Exchanges

We do not offer direct exchanges through the website unless otherwise stated.

9. Commercial Orders

Commercial scenting equipment and bulk orders may be subject to separate written terms.

10. Contact Us

For returns and refunds, contact Aevora Lab at support@aevoralab.com.au or phone 1300 435 885.