Privacy Policy

Aevora Lab respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

1. What Information We Collect

We may collect your name, billing and shipping address, email, phone number, order history, payment details processed through secure third-party providers, product preferences and quiz responses, device and browser information, and marketing preferences. Commercial enquiries may include business name, site address, and project requirements.

2. How We Collect Your Information

We collect information when you place an order, create an account, subscribe to emails or SMS, complete a form or quiz, contact us, leave a review, or browse our website via cookies and analytics.

3. How We Use Your Information

We use your information to fulfil orders, provide customer service, manage returns and warranty claims, personalise your experience, send marketing where permitted, detect fraud, and comply with legal obligations.

4. Marketing Communications

If you opt in, we may send updates about new products, launches, offers, and commercial scenting services. You can unsubscribe at any time.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies via platforms such as Shopify, Google, Meta, or Klaviyo to operate the site and measure performance. You can adjust cookie settings in your browser.

6. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties such as payment gateways, shipping partners, and marketing providers where necessary to operate our business.

7. Overseas Disclosure

Some service providers may store or process information outside Australia; we take reasonable steps to keep it secure.

8. Storage & Security

We take reasonable steps to protect your information, though no method of online transmission is completely secure.

9. Access & Correction

You may request access to or correction of the personal information we hold about you.

10. Retention

We retain personal information as long as reasonably necessary for legal, accounting, and business record-keeping purposes.

11. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our site.

12. Children's Privacy

Our website is not intended for children under 16 and we do not knowingly collect their information.

13. Changes to This Policy

We may update this Privacy Policy from time to time; the current version is always posted here.

14. Contact Us

For privacy questions, contact Aevora Lab at support@aevoralab.com.au or phone 1300 435 885. You may also contact the Office of the Australian Information Commissioner (OAIC).